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3.The criteria for Performance Excellence for the Malcolm Ba

3.The criteria for Performance Excellence for the Malcolm Baldrige award consist of a hierarchical set of categories, items, and areas to address. Which of the following four is NOT one of them?

Strategic Planning.
Workforce Focus.
Process Management.
Return on Investment.

4. ââ?¬Å"Moments of truthââ?¬Â? are instances when:

new products are launched.
a firm is audited.
a customer comes into contact with an employee.
a new competitor enters the market with higher quality.

5. A personââ?¬â?¢s ability to anticipate, envisions, maintain flexibility, think strategically, and work with others to initiate changes that will create a viable future for the organization, and its competitive advantage to the organization in this way.ââ?¬Â? This definition applies to:

Organizational leadership.
Strategic planning.
Strategic leadership.
Long-term planning.

6. The financial statements most frequently provided include all of the following except the:
balance sheet.
income statement.
statement of cash flows.
statement of retained earnings

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Return on Investment.
a ...