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    J. Kotter's Eight Step Model

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    I would like to know what the pros and cons are for using the Kotter's Eight Step Model.

    Please list 4 or 5 pros and cons of the model. Thank you.

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    Response:

    1. I would like to know what the pros and cons are for using the Kotter's Eight Step Model. Please list 4 or 5 pros and cons of the model.

    The process of change is a feature of everyday life. The workplace is no exception to these positive and negative influences. John Kotter's book, 'The Heart Of Change' (2002), presents a model for understanding and managing change.

    Kotter's eight-step change model can be summarized as:

    1. Increase urgency - inspire people to move, make objectives real and relevant.
    2. Build the guiding team - get the right people in place with the right emotional commitment, and the right mix of skills and levels.
    3. Get the vision right - get the team to establish a simple vision and strategy, focus on emotional and creative aspects necessary to drive service and efficiency.
    4. Communicate for buy - in - Involve as many people as possible, communicate the essentials, simply, and to appeal and respond to people's needs. De-clutter communications - make technology work for you rather than against.
    5. Empower action - Remove obstacles, enable constructive feedback and lots of support from leaders - reward and recognise progress and achievements.
    6. Create short-term wins - Set aims that are easy to achieve - in bite-size chunks. Manageable numbers of initiatives. Finish current stages before starting new ones.
    7. Don't let up - Foster and encourage determination and persistence - ongoing change - encourage ongoing progress reporting - highlight achieved and future milestones.
    8. Make change ...

    Solution Summary

    This solution identifies the eight steps of J. Kotter's Eight Step Model and then discusses the pros and cons of using the model.

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