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J. Kotter's Eight Step Model

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I would like to know what the pros and cons are for using the Kotter's Eight Step Model.

Please list 4 or 5 pros and cons of the model. Thank you.

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Solution Summary

This solution identifies the eight steps of J. Kotter's Eight Step Model and then discusses the pros and cons of using the model.

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1. I would like to know what the pros and cons are for using the Kotter's Eight Step Model. Please list 4 or 5 pros and cons of the model.

The process of change is a feature of everyday life. The workplace is no exception to these positive and negative influences. John Kotter's book, 'The Heart Of Change' (2002), presents a model for understanding and managing change.

Kotter's eight-step change model can be summarized as:

1. Increase urgency - inspire people to move, make objectives real and relevant.
2. Build the guiding team - get the right people in place with the right emotional commitment, and the right mix of skills and levels.
3. Get the vision right - get the team to establish a simple vision and strategy, focus on emotional and creative aspects necessary to drive service and efficiency.
4. Communicate for buy - in - Involve as many people as possible, communicate the essentials, simply, and to appeal and respond to people's needs. De-clutter communications - make technology work for you rather than against.
5. Empower action - Remove obstacles, enable constructive feedback and lots of support from leaders - reward and recognise progress and achievements.
6. Create short-term wins - Set aims that are easy to achieve - in bite-size chunks. Manageable numbers of initiatives. Finish current stages before starting new ones.
7. Don't let up - Foster and encourage determination and persistence - ongoing change - encourage ongoing progress reporting - highlight achieved and future milestones.
8. Make change ...

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