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Organizational Change Communication

1) Think of a time when a company you worked for or are familiar with went through an organizational change. How did you learn about the change? Was this communication method effective? What would have been the best way to communicate the change to the employees and why? Provide references if applicable.

2) You are hiring a new manager at your company. The company is in the middle of a big organizational change. The chief executive officer was replaced and there was a realignment of many departments including staff layoffs. What advice would you provide to a new manager about the attitudes that she may encounter in her new role and how to manage during this change? Provide references if applicable.

3) Consider where you work or a company with which you are familiar. Which image(s) of managing change does the leadership adopt? Explain how this may affect resistance to change. Provide references if applicable.

4) You work as an employee for a company with 300 employees. Provide examples of the types of change that could be communicated in the following methods:
o Via e-mail
o Town hall-style meeting
o Telephone call
o Memo
Why are some methods better suited to certain types of change than others? Provide references if applicable.

Solution Preview

Thanks for your question! Please see the Word Doc for active hyperlinks and correct formatting of the charts and questions.

See these sites for further reference:
http://www.inc.com/articles/2000/06/19312.html
http://hoosonline.virginia.edu/atf/cf/%7Bbda77a21-0229-499a-ae10-eadbe96789d6%7D/ADVICE%20ON%20COMM%20DURING%20ORG%20CHANGE_ARTICLE.PDF
http://cstl-hcb.semo.edu/hmcmillan/Pubs/Gilley_Gilley_McMillan_2009.pdf

1) Think of a time when a company you worked for or are familiar with went through an organizational change. How did you learn about the change? Was this communication method effective? What would have been the best way to communicate the change to the employees and why? Provide references if applicable.
I was working for a large regional bank when our CEO was being replaced. Since I was a "front line" employee (meaning I dealt directly with the customers and not with the executive team), I was notified of the change via email. The email stated who the new CEO would be and what his credentials were. The employees were also notified that no major changes would result in day-to-day activities. This communication method was effective because the CEO change did not have any impact on my daily functions at the bank. If I were an executive team member however, an email would not have been ...

Solution Summary

Organizational change in communications are examined.

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