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Management Communication Styles

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How do we sometimes create problems through our communication style? Give at least two examples of experiences that you have had in dealing with customer service providers who tried to sway you through negative leading questions.

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The solution discusses management communication styles in customer service.

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Communication style can effectively distort or camouflage the real meaning that needs to be conveyed. This can be used tacitly by unscrupulous service providers who can use a deceptive communication style to boost their sales or seek profits for themselves.

Suppose you attend a customer service presentation where you are looking for a service that will give you training for developing an internet based trading website. The ...

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