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    Business Communication At Work
    Copyright 2000 by The McGraw-Hill Companies, Inc

    Chapter 4 (Promoting Goodwill) & Chapter 5 (Planning and Organizing Business Messages)

    Revise this opening paragraph to eliminate the negative attitude and focus on positive ideas.

    1. We are sorry to inform you that the Travel-Lite suitecase, Model X4457, you asked about is temporarily out of stock in our ware-house, just as Ms. Cummings of our Hilldale store informed you We anticipate getting some in by next month and having them available at the Hilldale store, if you can wait that long. Just check back with them in six weeks or so.

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    Solution Summary

    This solution addresses the questions on various topics of communication including revising the opening paragraphs to eliminate the negative attitude and focus on positive ideas, writing good will statements, improving poor letters, and other topics. Also provides an illustrative example of a bad newsletter.