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    Formal and Informal Communication

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    Differentiate between formal and informal communication and how each affects performance
    Describe techniques and behaviors to overcome communication barriers and provide effective feedback
    Describe assertiveness techniques that can be used to improve communication

    This research and writing exercise explores effective assertiveness techniques that can be used to improve communications and performance in the workplace.

    List 3-5 examples of assertiveness techniques that you believe might be useful to a supervisor.

    Describes the 3-5 techniques you believe to be effective.
    Explains why you chose those techniques and how you might use them on the job as a supervisor.
    Sources of URLs used in research.

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    Solution Preview

    Formal and Informal Communication:
    Formal communication is used in a formal setting where communication efforts are "dressed up" to fit customary rules and ceremony. It is a movement of organized information through the formal channels. On the other hand informal communication satisfies a variety of needs, particularly social and emotional needs in the workplace. Informal communication is not managed and planned in an organized way at the workplace.
    Formal communication helps employees in becoming confident, social, and motivated which improves their efficiency, confidence; communication power and ultimately it all influence their performances. On the other hand Informal communication makes a person comfortable and relaxed and gives opportunity to express worries and complaint. It definitely increases the performance of the employees by making him comfortable at the workplace.
    Effective communication is important for organizational success. There are various techniques to overcome communication barriers and provide effective feedback. Following are the details of the techniques and behavior to overcome communication barriers and provide effective communication:
    Techniques and behaviors to overcome communication barriers and provide effective feedback:
    1. Eliminating differences in perception: The organization should provide proper training to the employees so that the policies of the company are clear to all the employees and facilitate clear communication (for e.g.: Voice and Accent training).
    2. Use of Simple Language: Use of simple and clear words should be encouraged and ambiguous words and jargons should be avoided.
    3. Reduction and elimination of noise levels: Noise is the communication barriers ...

    Solution Summary

    The formal and informal communications are examined.