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Formal and informal channels of communication

What are some advantages and disadvantages of using formal and informal channels of communication? How can managers use the grapevine or rumors to their benefit? Is it ethical for managers to use "trial balloons" or rumors? Why or why not?

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The main advantage of formal communication channels is the fact that such channels are extremely important to disseminate important data in the organization in a formal manner and such channels ensure that accurate, factual information is disseminated to appropriate people in the organization. Information passed through formal channels is taken more seriously by the employees. Further, it is easier to fix responsibility in the case of formal channels. Rumors and wrong information can be avoided by pursuing formal communication channels in the organization.

However, the main disadvantage of formal communication is that it may be time consuming and rigid and the information may take time to flow through the organization. Employees are often ...

Solution Summary

What are some advantages and disadvantages of using formal and informal channels of communication? How can managers use the grapevine or rumors to their benefit? Is it ethical for managers to use "trial balloons" or rumors? Why or why not?

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