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Communication Methods

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Different methods of communication are effective and appropriate for different situations and audiences. For each of the following groups, list a good communication method (i.e. e-mail, face-to-face, written, etc.). Describe what makes each method effective and how your tone would impact communication to each of these audiences:

* Boss
* Coworkers
* Instructor
* Friends
* Family

Does the method of communication change if you are involved in conflict with any of these groups mentioned above? What's the most appropriate way to resolve conflict with each of these groups?

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The solution discusses: Different methods of communication are effective and appropriate for different situations and audiences. For each of the following groups, list a good communication method (i.e. e-mail, face-to-face, written, etc.). Describe what makes each method effective and how your tone would impact communication to each of these audiences:

* Boss
* Coworkers
* Instructor
* Friends
* Family

Does the method of communication change if you are involved in conflict with any of these groups mentioned above? What's the most appropriate way to resolve conflict with each of these groups?

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When dealing with the boss, it is always best to communicate verbally and when feasible face to face. Written communication can become lengthy and the subject matter can get lost in the written communication. When wanting to get a point across, verbal communication is the best bet.

When dealing with co-workers, it is generally best to communicate in writing, via e-mail, texting, and fax. Why? Co-workers tend to have selective hearing and only hear the parts of the conversation ...

Solution provided by:
Jo Ann Prevetti, MBA, PhD (IP)
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  • Master of Business Administration, University of Phoenix
  • Bachelor of Science in Paralegal Studies, Kaplan College
  • Business Diploma, Katharine Gibbs Business College for Women
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