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Communication and the Medical Office

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Write a scenario that outlines an example of poor communication in a medical office setting to resolve an issue among co-workers, among patients and physicians, or among office employees and other customers. Use the same scenario to outline how effective communication would have facilitated a resolution.

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Solution Summary

This solution includes a scenario in which poor communication in a medical office to resolve an issue among co-workers, among patients and physicians as well as using the same scenario to outline how effective communication would have facilitated a resolution. It gives examples.

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The scene is replayed across America countless times each day: patients walk into physician's office, sign in on a sheet of paper, or are asked by the receptionist their name. A copy of their health insurance is then requested. At that point the patient is directed to take a seat. Nothing else is said. Time ticks on. The appointment time passes yet ...

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Sally Baldwin, Ed.D
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  • BA, University of Southern California
  • MSS, United States Sports Academy
  • Ed.D, Boise State University
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