Explore BrainMass

Communication in the hospitality field

The front office is the hub of communication for the hotel. The guests drive the communication as their actions trigger most communication. Describe how and for what purposes the front office and other areas in the Rooms Division communicate.

Solution Preview

Communication would depend on the level of technology for the how. How would be memos or notes, verbal directions, and with larger organizations, email, texts, and phones would be used. The rooms divisions from corporate to local hotels will communicate about larger issues and within the local hotels, room issues and specific guests.

These issues can vary from room servicing and cleaning problems, how they need to be cleaned and when, to scheduling of service cleaners. Scheduling is a big communication area because levels of ...

Solution Summary

A discussion on the types of communication and reasons for communication in the Rooms division.