Identify and explain the four skill areas in which guest contact employees must be trained. Which of these, in your opinion, is the most important? Why?© BrainMass Inc. brainmass.com September 18, 2018, 2:03 pm ad1c9bdddf
Hospitality Marketing for Resorts and Hotels:
There are several skills which have to be taken into consideration such as the communication skills, sales persuasive skills, eye contact skills and motivational skills. Communication skills refer to the ability of effectively using communication skills when communicating to the guests. Eye contact skills refer to the manner in which an employee looks at the guests while ...
This solution explains the skill set that hospitality employees must possess.