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Conflict

Determine the best conflict resolution mode for each of the following situations:
Two of your functional team members appear to have personality clashes and almost always assume opposite points of view during decision-making. R&D quality control and manufacturing operations quality control continually argue as to who should perform testing on an R&D project. R&D postulates that it is its project, and manufacturing argues that it will eventually go into production and that their staff wishes to be involved as early as possible.
- Two functional department managers continually argue as to who should perform a certain test. You know that this situation exists, and that the department managers are trying to work it out themselves, often with great pain. However you are not sure that they will be able to resolve the problem themselves.

List the types of communication in use on your projects. For each communication types determine the following:
- The intent of the communication
- The recipient(s) of the communication and their needs/expectations
- The mode of communication
- The expected results of the communication
- How the communication is documented
- Your recommendations for improving the communication

Solution Preview

Determine the best conflict resolution mode for each of the following situations:
Two of your functional team members appear to have personality clashes and almost always assume opposite points of view during decision-making. R&D quality control and manufacturing operations quality control continually argue as to who should perform testing on an R&D project. R&D postulates that it is its project, and manufacturing argues that it will eventually go into production and that their staff wishes to be involved as early as possible.
The best mode will be confronting. There will be a meeting arranged between the two functional team members and they will be confronted with evidence about their personality clashes. They will be required to collaborate in the problem solving and reach a win-win situation.

- Two functional department managers continually argue as to who should perform a certain test. You know that this situation exists, and that the department managers are trying to work ...

Solution Summary

This solution discusses conflict and communication in organizations.

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