Purchase Solution

An Investigation of Consumer Relationships with Brands

Not what you're looking for?

Ask Custom Question

In her 1998 paper Susan Fournier argues that customers have relationships with brands.

1. Explain what Fournier means by "having a relationship" with a brand. (20%)

2. Using two brands chosen from the product categories below, explain whether or not you believe that customers have relationships with those brands.

The three product categories are:

Furniture (e.g. brands such as La-Z-Boy etc.).
Hair Care (e.g. brands such as Head and Shoulders etc.).
Exercise equipment (e.g. brands such as Bowflex, Nautica etc.).

Select ONE brand from TWO of these three product categories, (e.g. you might choose a brand of furniture, say and a hair care brand, or, alternatively, a brand of exercise equipment, and a brand of furniture. The brands mentioned above are only examples. You can select others not shown if you prefer, but they must come from two of those three product categories.

Purchase this Solution

Solution Summary

This document discusses the nature of consumer relationships with brand name products. It investigates why such relationships occur, how they are formed and forces that affect such relationships. The specific brand discussed in the analysis is Lazy Boy and the reason that customers develop relationships with this specific brand are included in the analysis.

Solution Preview

1. Having a relationship with a brand means preferring the brand over competitors and showing a willingness to pay a little more and even go out of the way to seek out this brand, when desired. They are many components to brand relationships. Consumers form relationships with brands that they perceive as fulfilling emotional, as well as rational needs. William Mc Ewan (2005) discusses the four characteristics that consumer must experience, in order to develop a relationship with a brand. Confidence, integrity, pride and passion are the four emotional aspects of creating brand relationships. Without one of these, ...

Solution provided by:
  • MEd, Jones International University
  • BSc, DeVry University
  • MPH, Walden University
Recent Feedback
  • "Thank you so much!"
  • "Great work"
  • "thanks for the information"
  • "Thanks for the information"
  • "Excellent Work, very well-written, clear and concise."
Purchase this Solution

Free BrainMass Quizzes
Accounting: Statement of Cash flows

This quiz tests your knowledge of the components of the statements of cash flows and the methods used to determine cash flows.

Employee Orientation

Test your knowledge of employee orientation with this fun and informative quiz. This quiz is meant for beginner and advanced students as well as professionals already working in the HR field.

Business Processes

This quiz is intended to help business students better understand business processes, including those related to manufacturing and marketing. The questions focus on terms used to describe business processes and marketing activities.

Team Development Strategies

This quiz will assess your knowledge of team-building processes, learning styles, and leadership methods. Team development is essential to creating and maintaining high performing teams.

Introduction to Finance

This quiz test introductory finance topics.