Strategic Plan, Part III: Develop the strategic objectives for your business in the format of a balanced scorecard.
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Develop the strategic objectives for your business in the format of a balanced scorecard. The strategic objectives are measures of attaining your vision and mission. As you develop them consider the vision, mission, and values for your business and the outcomes of your SWOTT analysis. Consider the following four quadrants of the balanced scorecard when developing your strategic objectives: (Open to any topic)
Shareholder Value or Financial Perspective, includes strategic objectives in areas such as:
Market share
Revenues and costs
Profitability
Competitive position
Customer Value Perspective, includes strategic objectives in areas such as:
Customer retention or turnover
Customer satisfaction
Customer value
Process or Internal Operations Perspective, includes strategic objectives in areas such as:
Measure of process performance
Productivity or productivity improvement
Operations metrics
Learning and Growth (Employee)
Perspective, includes strategic objectives in areas such as:
Employee satisfaction
Employee turnover or retention
Level of organizational capability
Nature of organizational culture or climate
Technological innovation
Develop at least three strategic objectives for each of the following four balanced scorecard areas identified above (Financial, Customer, Process, Learning and Growth). Your objectives should be selected, in part, based on an evaluation of a number of potential alternatives to the issues and/or opportunities identified in the SWOTT Analysis paper and table you completed in Week Three. Base your solutions on a ranking of alternative solutions that includes an identification of potential risks and mitigation plans, and a stakeholder analysis that includes mitigation and contingency strategies. You should also incorporate the ethical implications of your solutions into your selection.
For each strategic objective, develop a metric and target using a balanced scorecard format. (For example, a strategic objective in the shareholder or Financial Perspective is to increase market share. A metric to actually measure this strategic objective of market share increase is, "The percentage of increase in market share."The target is the specific number to be achieved in a particular time period. The target for the metric of "Increase market share" could be "Increase market share by 2% for each of the next 3 years" of an increase of 2% per year for 3 years.)
Write a 700- to 1,050-word summary that explains your critical thinking on how you derived your objectives from your vision, mission, values, and SWOTT analysis.
Format paper consistent with APA guidelines.
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Solution Summary
This solution discusses the balanced scorecard in 1000 words. Financial perspectives, customer perspectives, internal perspectives, and learning and growth perspectives are discussed in terms of objectives, measures, targets and initiatives.
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Summary
The objectives provided in the balanced scorecard are in line with the organization's mission, vision and also with results from SWOT analysis. The company aims to increase performance in the market so as to become a major player in the industry. The company's mission is to provide customers with the best experience in computing through innovation and quality products and services. The objectives provided in the balanced scorecard are in line with mission statement since they aim to place the business in a position to provide customers with the best products and services possible.
The company's vision is to become the leading provider of computing solutions while meeting stakeholders' needs. The objectives provided aim to ensure that all stakeholders involved with the business benefit from operations. The objectives provided in the balanced scorecard involve different stakeholders such as customers, employees and supplies. The objectives also aim to ensure that strengths and opportunities provided in the SWOT analysis are exploited while weaknesses and threats are minimized.
Financial perspectives portion of the balanced scorecard relate to cost and revenue affecting business ...
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