Explore BrainMass

Explore BrainMass

    Balanced Scorecard

    This content was COPIED from BrainMass.com - View the original, and get the already-completed solution here!

    Develop the strategic objectives for your business in the format of a Balanced Scorecard. Be sure to consider all of the following four quadrants of the Balanced Scorecard when developing your strategic objectives:

    1. Shareholder Value or Financial Perspective, includes strategic objectives in areas such as:
    a. Market share
    b. Revenues and costs
    c. Profitability
    d. Competitive position

    2. Customer Value Perspective, includes strategic objectives in areas such as:
    a. Customer retention or turnover
    b. Customer satisfaction
    c. Customer value

    3. Process or Internal Operations Perspective, includes strategic objectives in areas such as:
    a. Measure of process performance
    b. Productivity or productivity improvement
    c. Operations metrics

    4. Learning and Growth (Employee) Perspective, includes strategic objectives in areas such as:
    a. Employee satisfaction
    b. Employee turnover or retention
    c. Level of organization capability
    d. Nature of organization culture or climate
    e. Technological innovation

    Develop at least three strategic objectives for each of the following four Balanced Scorecard areas identified above (Financial, Customer, Process, and Learning & Growth). For each strategic objective, develop a metric and target using a Balanced Scorecard format.

    Provide a 3 - 4 page summary that explains your critical thinking on how you derived your objectives from your vision, mission, values, and SWOTT analysis.

    © BrainMass Inc. brainmass.com June 3, 2020, 10:13 pm ad1c9bdddf


    Solution Preview

    See the attachment for a formatted response with graphic presentations.

    I have tried to provide sufficient information for you to complete your assignment. If you use this material in your work, please remember to cite BrainMass properly. If you would like me to review your assignment before you submit it, I will be glad to assist.

    Remember that my job as an OTA is NOT to complete the work for you, but to provide you with ideas, definitions, research help, and instructions on how you should approach the assignment. It is important to remember that I am an Online Teaching Assistant and my role is to help guide your thinking so that you can improve your understanding of the material and your academic skills set.


    In its purest form, "The balanced scorecard is a management system (not only a measurement system) that enables organizations to clarify their vision and strategy and translate them into action. It provides feedback around both the internal business processes and external outcomes in order to continuously improve strategic performance and results. When fully deployed, the balanced scorecard transforms strategic planning from an academic exercise into the nerve center of an enterprise." (Arveson, 1998)

    If a particular project does not call for the strict use of the balance scorecard, ...

    Solution Summary

    Brief (750 words) discussion on the four quadrants of the balanced scorecard.