Briefly describe the types of aggression that are prevalent in the workplace violence. Then, briefly describe the theories that might best explain the types of aggression found in workplace setting, applying the theories to specific examples. Include the social, cultural, personal, and situational factors that might contribute to the aggression. Finally, propose at least three strategies or interventions that might best prevent or control aggression in this setting, and state how reducing aggression in this setting may impact aggressive behavior in the other two settings.
As you briefly describe the types of aggression that are prevalent in the workplace violence, this article identifies how workplace aggression and sexual harassment occur on the parts of both workers and customers within jobs:
Yagil, D. (2008). When the customer is wrong: A review of research on aggression and sexual harassment in service encounters. Aggression & Violent Behavior, 13(2), 141-152
The author explains "Antecedents of customer misbehavior as reflected in organizational perceptions (e.g., denial of customer misbehavior, structure of service roles), customer motives (e.g., low level of perceived risk) and role-related risk factors (e.g., dependence on customer, working outside the organization, climate of informality); 2) The effect of customer aggression and sexual harassment on service provider well-being, work-related attitudes and behavior."
This article further describes the severity of the problem:
Fujishiro, K., Gee, G. C., & de Castro, A. B. (2011). Associations of Workplace Aggression With Work-Related Well-Being Among Nurses in the Philippines. American Journal Of Public Health, 101(5), 861-867.
The authors show how a study of nurses in Minnesota estimate an incidence "of 13 physical assaults in the workplace per 100 employees. With regard to nonphysical aggression (e.g., bullying, harassment, intimidation), several studies have reported that about one third to one half of health care employees experienced such aggression within the past year."
Workplace bullying is another example of a common form of workplace aggression. It involves "persistent intimidation and isolation, was associated with poor self-rated health and sickness absence among workers in France."
Then, as you briefly describe the theories that might best explain the types of aggression found in workplace setting, applying the theories to specific examples, one article examines how the impact of person-environment (P-E) fit fosters workplace aggression. This article shows how Holland's (1997) theory on interpersonal conflict at work (ICAW) and workplace aggression play a role. The article is ...
This solution offers ideas and research regarding various types of aggression that denote workplace violence.