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Capacity Utilization Plan

From my understanding we are talking about the following factors

1. amt of time pts have to wait to see doctor
2. meeting needs and expectations of pt while they wait
3. amt of scheduled pts a day per doctor
4, capacity design( example : too many seats in a doctors waiting room will appear empty to pts).

Create and define a capacity utilization plan, linking action plans to information systems, service delivery, and balancing capacity and demand. In particular, identify the types of information services necessary for excellence in service. Remember that you will also be creating a marketing plan which will likely require information technology and that you are also responsible for fiscal management.

Identify how your action plans are linked to the organizational vision and mission and the service strategy.

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Please see response attached (also below), as well as supporting article. I hope this helps and take care.

RESPONSE:

1. Create and define a capacity utilization plan, linking action plans to information systems, service delivery, and balancing capacity and demand. In particular, identify the types of information services necessary for excellence in service. Remember that you will also be creating a marketing plan which will likely require information technology and that you are also responsible for fiscal management. Identify how your action plans are linked to the organizational vision and mission and the service strategy.

I found an excellent article that deals with a complete plan and it also discusses in length how the capacity utilization plan links to information systems, service delivery. I will draw on the article, which I attached, and refer you to the pages for more detail.

1. a. Create and define a capacity utilization plan, linking action plans to information systems, service delivery, and balancing capacity and demand In particular, identify the types of information services necessary for excellence in service.

The information that you provided, was that the capacity utilization plan except for the particulars as added below:

Capacity Utilization Plan

1. The patients will be expected to wait no longer than 5 minutes to see the doctor
2. The waiting room environent will meet the needs and expectations of patient while they wait and for expected demands of the patients on future visits (see p. 26 attachment)
3. Each doctor will have 20 scheduled appointments a day (480 minutes/20 units = 24/minute visits, see p.25)
4. Capacity design will meet the needs and expectations of the patients ( example : too many seats in a doctors waiting room will appear empty to pts). (This will depend how many doctors are at your clinic. If there are 3 doctors, for example, with a five minute waiting time, you may plan to have about 8 seats for those who bring their children and/or partner; thus, you will need to estimate the number of patients or units and have the size of the waiting room so it is not too many empty seats giving the patient the perception that no one comes to the clinic; etc.) (see p. 31 "optimize the appointment room" - standard rooms, standard equipment, keep rooms fully stocked, use open romming)

See attachment...I think this is a complete plan draw out for you and it also discusses in length how the capacity utilization plan links to information systems, service delivery (see page 22 -Synchronize Time for Office Visit e.g. at 10:00 a.m. the room, the equipment, the patient, the information, and the provider come together for the 24 minute scheduled visit) and balancing capacity and demand ...

Solution Summary

Through illustrative example, this solution illustrates the creation and defines a capacity utilization plan, linking action plans to information systems, service delivery, and balancing capacity and demand. It also identifies the types of information services necessary for excellence in service and how action plans are linked to the organizational vision and mission and the service strategy.

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