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Negative letter model

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Think of a time when you had to write a negative letter OR when you received one.

Do NOT choose an example of a negative letter with legal implications, such as terminating employment or threatening disciplinary action.

What made the letter effective? Do you believe there are ways to soften the blow and maintain goodwill after the negative letter? Why or why not?

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Please allow some of my ideas to model for you. Once you write your own, please send to me for editing:

As you think of a time when you had to write a negative letter, I can vividly recall one recently because I was so upset with customer service at a national company. While purchasing holiday gifts from a reputable company where I always do business, they sent the product to the ...

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