Something has gone terribly wrong with one of the products or services your organization (Chiga-Dito's) provides.
1. Write up an incident report about what happened.
You've identified and corrected the problem. Now it's time to win back your patrons.
2. Write a news release explaining how the situation has been resolved.
From: Donnell Davis, Owner
Date: February 12, 2013
Incident date: February 12, 2013 Time: 9:00 AM
Reporting date: February 13, 2013 Time: 2:40 PM
Reporting person: Donnell Davis, Owner
Location of incident: 3454 Stonehenge Rd. Pensacola, Florida 32514
Specific area where incident occurred: Main Office Pensacola, Florida
Cause of incident: FDA released report
Comments: This report is being filed in response to the legal action that is being filed against Chiga-Dito's for the use of fertilizer F2122-f by John Smith, who is the head of the homeowners association for Garden Estate Complex. This law suit is in response to the FDA report released on February 10, 2012 stating that the chemical fertilizer used by Chiga-Dito's for lawn maintenance is under investigation. Since the report has been issued by the FDA on February 10, 2013, customers have been ...
The incident report news released are examined in the solution.