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1. How is the problem of technology choice related to process selection and product design?

5. Suppose your boss has asked you to evaluate the possibilities of further office automation through linkage to the internet. How would you approach this problem? What information would you gather?

8. What is the main obstacle to using a manufacturing approach to the delivery of services?

14. Explain the differences between economies of scale and economies of scope.

4. Give three reasons why the flow of materials and the flow of control information should be analyzed together, at the same time.

5. What is meant by a sociotechnical approach to process analysis? Under what circumstances should such an approach be used?

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Ethical Codes and Environmental Engineering Practice

1. A Civil Engineer with ten years experience in environmental engineering practice heard a story on the evening news about plans by the state department of transportation to build a belt route near protected wetlands. As presented in the news story, he believes the new road may be extremely harmful to the wetland and the unique species of plants found therein. Which of the following would be the best course of action. (Points : 2)
The engineer should write a letter to the editor of the local paper urging the public to oppose the new highway.
The engineer should do nothing since the television station probably doesn't have all the facts.
The engineer should contact the department of transportation to get more information on the project before making any judgement.
The engineer should tell all of his friends and relatives to write their legislators urging them to oppose the project.
The engineer should both write the letter to the editor and tell everyone he knows about the hazard because this is such a serious issue.

2. A survey crew is hired by the general contractor on a large government project to verify certain data on the owner-supplied plans. While performing their functions, the survey crew is approached by a subcontractor who wants them to perform some work for him on the same project. He states that he will pay for this additional work and notes that it will be easy for the survey crew to perform both the services at the same time. What should the survey crew do? (Points : 2)
The survey crew should accept this additional work as long as they have the equipment and capacity to perform both services adequately.
The survey crew should accept this additional work as long as the circumstances are fully disclosed and agreed to by all interested parties.
The survey crew should not accept this additional work as it will be a conflict of interest.
The survey crew should not accept compensation for any additional work because they cannot bill two parties for work performed on the same job.
The survey crew should agree to do the work for the subcontractor on the condition that they are paid under the table so their bosses won't find out.

3. Without your knowledge, an old classmate applies to the company you work for. Knowing that you recently graduated form the same school, the director of engineering shows you the application and resume your friend has submitted and asks your opinion. As you read the resume you realize that your friend has exaggerated his participation in campus organizations, even claiming to have been in an honor society you know he didn't qualify for. On the other hand you remember him as being a very intellgent student whose GPA was lower than it could have been because he had to work to help support his single mother and younger brothers and sisters. You believe that he could really help your company and you would enjoy working with him again. How should you handle this situation? (Points : 2)
You should remove yourself from the ethical dilemma by claiming that you don't remember enough about the applicant to make an informed decision.
You should follow your instincts and recommend the appplicant. Almost everyone stretches the truth a little in their resumes. What you are really being asked to do is evaluate his usefulness to the company and if you report the resume padding, the company will lose a good prospect.
You should recommend the applicant, but qualify your recommendation by pointing out that you think he may have exaggerated some details on his resume.
You should point out the inconsistencies in the applicants resume and recommend against hiring him.
You should contact your former classmate and tell him the situation and encourage him to withdraw his name from consideration at your firm.

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