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Performance Problem: Cause, Gap & Intervention

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1. Identify a performance problem at your place of employment.
2. Describe the symptoms of the performance problem.
3. Identify one or more root causes of this poor performance (lack of information, lack of necessary tools, et cetera).
4. Identify 2-4 performance gaps between levels of desired performance and present performance.
5. Identify and describe 1-2 interventions.
6. Describe the theory that undergirds the design of the intervention you identified.

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1. Identify a performance problem at your place of employment.

A performance problem that I would focus on would entail an employee that isn't meeting the quota for products sold at the small business as well as the employee not receiving the correct amount for the products in many instances. .

2. Describe the symptoms of the performance problem.

Because the small business is a resale shop, the employees must ensure that they receive the correct retail prices for the products or the business loses money. The employee isn't meeting their quota nor are they selling all their products for the maximum profit available in regard to market price.

3. Identify one or more ...

Solution Summary

435 words describe a performance problem, including symptoms, root causes, performance gaps, interventions possible and a theory that supports said intervention.

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Performance Improvement: HPI/Gap Analysis

1. On an airplane, you find yourself sitting next to an executive whose goodwill is important to you either as a client or as a senior leader of your company. The executive asks, "You said that you are performance improvement consultant. What exactly does one do?" You have less than 3 minutes (3 short paragraphs) to explain the HPT/HPI processes you use to get results and tie everything back to that executive's business.

2. Because of your great efficiency and expertise in performance improvement, you have been reassigned to a project that is behind schedule due to the loss of several key staff members. Before taking any action, what information are you going to ferret out about the project and how will you use it to get the project back on track?

3. Due to a down-turn in the economy, your company has been experiencing financial losses in revenue. You have been asked to put together a team that will find 3-5 low-cost or no-cost ways to resource costs by 25% for your company's main product line. You are being given less 6 weeks to identify and test these cost-cutting measures. If they work in a pilot, you and your team guide the organization through the changes, if not your team will be "redeployed". With no margin for error, you feel that it is imperative that evaluation be "right" from the beginning. Identify the evaluations and key decisions that need to be made in each of the next six weeks. (Reminder: this isn't about designing the solutions but the plan to get to solutions.)

4. What is the relationship between a cause analysis and a requirements definition (often a document)? How does one impact the other? How does information flow between the two? Also explain what a "cause analysis" is including what information is needed before starting the cause analysis, what information would be gathered during the analysis and what decisions would be made based on that analysis. Then, explain what requirements are and how they will be used.

5. Explain what a "gap analysis" is including how gaps are defined and measured. Be sure to address how gap analysis relates to needs, requirements, design, project scoping, evaluation and evaluation planning.

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