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Human Computer Interface: Project Proposal

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Project Proposal
1. Company description
o Select a company
o Describe the company (introduction/background)
o Explain the current state of the company

2. Problem Statement (Opportunity Statement)
o State the unmet business technology problem
o State the HCI problem your information system will attempt to resolve
o Explain why this problem needs to be fixed
o State your reasons for choosing to fix this problem

3. Purpose Statement
o Project purpose or business case justification
o State the type of information system you will be creating or fixing
o Describe the information system
o Explain the most critical services being offered by this information system or webpage

4. Project description
o Select a poorly designed HCI information system or HCI web interface
o Review its features
o Analyze its features

5. Identify the User
o State the users
o Define the users
o Describe the user requirements
o Identify the target audience

6. State your reasons for choosing this company and system or website

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Solution Summary

This posting discusses a project proposal for a system that improves Human Computer Interface.

Solution Preview

1. Company Description:

The company selected is Amazon.com

The background of the company is that Amazon is a global multinational company that concentrates on online retailing, online advertising, artificial intelligence, digital streaming, and cloud computing. The company was promoted in 1994 by Jeff Bezos in Bellevue, WA. Currently, the headquarters of Amazon are located in Arlington, Virginia, and Seattle, WA. Now Jeff Bezos is the Chairman, and Andy Jassy is the President and CEO. There is a range of products and services that Amazon markets. These include online marketplace, smart speakers, live streaming service, cloud computing, and internet services. In 2023, Amazon is globally the largest online retailer. When the pandemic occurred, in 2021, Amazon outcompeted Walmart as the largest global retailer.

The current state of Amazon is that its revenues are $513.9 billion, its equity is $146 billion, and its assets exceed $146 billion. Amazon also sells consumer electronics such as Fire TV, Fire tablets, Kindle readers, and Echo branded devices. Amazon's current state is that its customer data collection practices have been censured, and its tax avoidance strategies have been condemned.

2. Problem Statement:

The unmet business technology problem is that in the online retailing of Amazon, it is common for customers not to receive a delivery and the order shows delivered.

The human-computer problem my information system will attempt to resolve is that "undelivered" packages are marked "delivered".

This problem needs to be fixed because customers order articles that they need strongly. Some may be needed urgently. When an undelivered article shows delivered, it causes great consternation, concern, and alarm to the customer (a).

I have chosen to solve this problem because it is a common problem faced by Amazon customers. Also, the solution suggested by Amazon is difficult to implement. When the tracking information shows that the package was delivered, Amazon requests the customer to verify the shipping address, look around the delivery area for the package, check the mailbox, contact Amazon within 30 days of expected delivery, look for notice of attempted delivery, check if someone else received the ...

Solution provided by:
Kasim Johar, MBA
Education
  • MBA, Indian Institute of Social Welfare and Business Management
  • BSc, University of Calcutta
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