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Virtual Teams and Non-Verbal Clues

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Many believe that non-verbal clues (e.g. facial expressions and body language) are better indicators of the real (unspoken and unwritten) message that is being delivered. We tend to seek, and are reassured by, congruence between these two layers of communications, when building trust and forming teams. Face-to-face contact would be expected to foster this process.

Some however argue that non-verbal clues quite often inhibit, rather than enhance, communications. We get distracted by accents, appearance, mannerisms, dress-style etc, and do not pay sufficient attention to the message being delivered. If that is true, virtual team-working could help reduce these distractions.

Which of these two contrasting points of view resonate the most with you and why?

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Solution Summary

Many believe that non-verbal clues (e.g. facial expressions and body language) are better indicators of the real (unspoken and unwritten) message that is being delivered. We tend to seek, and are reassured by, congruence between these two layers of communications, when building trust and forming teams. Face-to-face contact would be expected to foster this process.

Some however argue that non-verbal clues quite often inhibit, rather than enhance, communications. We get distracted by accents, appearance, mannerisms, dress-style etc, and do not pay sufficient attention to the message being delivered. If that is true, virtual team-working could help reduce these distractions.

Which of these two contrasting points of view resonate the most with you and why?

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The first viewpoint that non-verbal clues are better indicators of the real message resonates the most with me because a face-to-face communication is indeed a much better way to foster trust and cooperation among team members because it enables personal, one-to-one communication and allows individuals to fully express their ...

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Sandeep Bardia, MBA
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  • MBA, Rochester Institute of Technology
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