performance, standards and QA testing
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What tools exist to track performance, standards, and perform QA and testing for an IT project?
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The IT Mission Statement Template
1. Enter the name of the IT organization or unit in the space provided.
2. Click in the checkboxes to select the appropriate service objectives.
3. Enter the customer name in the space provided.
4. Click in the checkboxes to select the appropriate quality objectives.
5. Describe any additional "mission" parameters in the space provided.
The IT Service Objectives Scorecard
The IT Service Objectives Scorecard is used to evaluate and analyze IT service effectiveness according to a defined scoring system.
1. Rank each of the (20) service objectives listed in the order of priority.
2. Assign a value score to each service objective according to the degree to which it is being met.
3. The total "value score" will be calculated automatically
The Project Scope Statement
The Project Scope Statement is used to document and track project scope. "Scope" defines the expected work effort and results for a given project, and must be documented and accepted before the project begins. In addition, project scope must be monitored as the project proceeds to ensure that any and all changes are properly managed.
1. Enter basic project information in the spaces provided.
2. Describe "scope inclusions" in three areas: "goals and objectives", "requirements" and "deliverables".
3. Track the status for each scope inclusion statement (preliminary, interim, or final).
4. Describe "scope exclusions" in three areas: "goals and objectives", "requirements" and "deliverables".
5. Track the status for each scope exclusion ...
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