I am studying network servicelevels and am very confused. I need help in understanding how to establish appropriateservicelevels for a network in the following areas: availability, reliability, response time, throughput.
If someone could help explain I would appreciate it. Any information sent will be used as a guide only
What are some of the ways that Information System leaders can ensure that the costs of providing a service for the company such as help desk support are aligned with the servicelevels and costs wanted by business leaders? Would you consider outsourcing this function? Why or why not? Can you think of any other part of Informatio
MassPC Inc. Produces PC Pal model. It takes 1 week to produce a batch. Factory orders are normally distributed with average 400 units per week, and standard deviation of forecast errors is estimated at 125 units. If MassPC wants to provide service level of 80%, how much safety stock should be kept? What is the reorder point? Wha
Create a key points outline for a training session you would provide to entry level employees in a hospitality setting with which you are familiar. The training is entitled "Guest Service is My Top Priority."
What is the methodology for determining the number of human resources needed to meet minimum mandated servicelevels in a reactive, dynamic customer service environment?
Example: Customer Service Call Center (any type of business) staffing. Service Level requirement is minimal (< 1%) call abandonment (hang-ups) and respon
This Discussion will focus on the different levels of abstractions within the service interface layer and the importance of abstraction and role of layering when developing SOA-based IT solutions. At the end of the Discussion, you should be able to draw conclusions on why these abstractions and layering are essential and how the
I need help developing a business plan for a service driven company. The strengths are that the company is a Fortune 100 company, and has loyal customers. The company has good name brand. Weaknesses include lack of training for service reps, lagging customer satisfaction levels and the reps are not engaged.
I just need a high l
Discuss customer servicelevels for an inventory system within the context of quality management. Use peer-reviewed journal articles and books to support your 250 word response. Be sure to use APA 5th edition guidelines for in-text citations and the reference list.
Healthcare organizations have pre-service, point-of-service, and after-service value chains. Let us say that a provider failed to deliver a quality service at the pre-service level, and thus, lessened the value that the patient received. Will that organization be able to make up the lost value at the pre-service level? Can you