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Understanding network service levels

I am studying network service levels and am very confused. I need help in understanding how to establish appropriate service levels for a network in the following areas: availability, reliability, response time, throughput.

If someone could help explain I would appreciate it. Any information sent will be used as a guide only and will be put into my own words before writing a paper.

Solution Summary

This in-depth solution of 1423 words looks at network service levels and establishing availability, reliability, response time and throughout. Each feature is looked at in detail and with references provided.