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TQM - operations management

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A logical role of Total Quality Management in global and local public affairs includes all of the following EXCEPT:

a. raising employees worth and potential in the eyes of present and future employers

b. driving out non value adding wastes, which creates savings that may be passed out in the form of pay increases

c. primarily setting policy but not developing ideas for policy implementation

d. acting as a natural instrument for implementation of policies (e.g. environmental, safety health)

I believe the answer is C not sure

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