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Quality control

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Quality control has become a big issue at your medical office. Because of this, all personnel now uses chart audits as a quality-control procedure. You wonder why health care workers are not just asked to share their concerns about quality issues based on their own work experiences during staff meetings or even on an individual basis with the quality manager. You have observed that it takes extra time out of the day to implement a chart audit. You decide what criteria will be audited and then review the charts for these criteria.

Do you think doing chart audits is better or worse than asking health care workers to make an assessment of their own work and report on that? Explain your answer.

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Solution Preview

While having health care workers make assessments of their own charting work can serve as a great learning tool, it is not as objective. Therefore, some details or aspects of the health care worker's quality or consistency may be overlooked. ...

Solution Summary

Quality control in health care is briefly discussed.