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    Statistical Process Control for Wal-Mart

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    Integrating the background concepts of TQM, quality assurance, statistical control, and/or continuous improvement and demonstrates their appropriateness for a service or manufacturing process within Wal-mart.

    1) How control charts might be used to monitor a process.

    2) How to possibly improve quality at specific levels from doing research on your organization.

    3) Any specific quality measures that your organization uses to compare itself against its competitors. What do these measures mean?

    Please include any reference material used.

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    Solution Preview

    Integrating the background concepts of TQM, quality assurance, statistical control, and/or continuous improvement and demonstrates their appropriateness for a service or manufacturing process within Wal-Mart.

    1) How control charts might be used to monitor a process.

    Control charts show graphically the results of a process over a period of time and against established control limits. The data points on the chart show if the process is actually within the standard limits. The nature and the extent of the variations are examined to determine how the process if performing. The process is monitored by examining the variations and helps decide if there is a need to change process control parameters. Usually when the process in control all points will be within control limits. If there are data points outside the control ...

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