Explore BrainMass
Share

What is the service design matrix?

This content was STOLEN from BrainMass.com - View the original, and get the already-completed solution here!

What is the service design matrix?

Find a peer-reviewed journal article which addresses this concept. Provide a brief summary of the article.

Based on the contents of the article, how appropriate would the service design matrix be for an IT organization?

© BrainMass Inc. brainmass.com October 25, 2018, 12:35 am ad1c9bdddf
https://brainmass.com/business/the-accounting-cycle/what-is-the-service-design-matrix-232798

Solution Preview

* What is the service design matrix?

The Service Design Matrix charts [from low to high] Degrees of Interaction and Customization, in conjunction with Degrees of Labor Intensity for service organizations (i.e. service shops, professional services, mass service, and service factories).
Also see attached PowerPoint®:
Presentation 1: slide 30, 31, and more
Presentation 2: slide 46-50+

* Find a peer-reviewed journal article which addresses this concept. Provide a brief summary of the article.

Peer-Reviewed Journal Article (attached): "The Service Concept: the Missing Link in Service Design Research" © 2002 By: Goldstein, et al.

NOTE: I paraphrased the Abstract below, which you may elect to re-write in your own words as a 'brief ...

Solution Summary

This solution explores the service design matrix and what it is. A peer-reviewed journal article is explored, which addresses this concept with a brief summary. Based on the contents of the article, appropriate is recommended for how the service design matrix would be in an IT organization.

$2.19
See Also This Related BrainMass Solution

Service Design Matrix Appropriateness

What is the service design matrix? Why would service organizations want to rely on the service design matrix? How appropriate would the service design matrix be for your organization?

View Full Posting Details