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    What is the service design matrix?

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    What is the service design matrix?

    Find a peer-reviewed journal article which addresses this concept. Provide a brief summary of the article.

    Based on the contents of the article, how appropriate would the service design matrix be for an IT organization?

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    https://brainmass.com/business/the-accounting-cycle/what-is-the-service-design-matrix-232798

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    * What is the service design matrix?

    The Service Design Matrix charts [from low to high] Degrees of Interaction and Customization, in conjunction with Degrees of Labor Intensity for service organizations (i.e. service shops, professional services, mass service, and service factories).
    Also see attached PowerPoint®:
    Presentation 1: slide 30, 31, and more
    Presentation 2: slide 46-50+

    * Find a peer-reviewed journal article which addresses this concept. Provide a brief summary of the article.

    Peer-Reviewed Journal Article (attached): "The Service Concept: the Missing Link in Service Design Research" © 2002 By: Goldstein, et al.

    NOTE: I paraphrased the Abstract below, which you may elect to re-write in your own words as a 'brief ...

    Solution Summary

    This solution explores the service design matrix and what it is. A peer-reviewed journal article is explored, which addresses this concept with a brief summary. Based on the contents of the article, appropriate is recommended for how the service design matrix would be in an IT organization.

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