Many studies have examined the effect of culture on specific industries and activities; for example, Hooker (2008) analyzes the effects of culture on business communication, while Salacuse (2005) examines the way culture can affect business negotiation. Krishnan et al. (n.d.) discuss culture in the context of one specific logistical problem, which is the hiring a third-party logistics firm. (If you were Amazon, sending a book to a customer, then the "third party" would be either FedEx, UPS, or the USPS.)
For this Case, you're asked to cast the net wider. Based upon your detailed understanding of both logistics and culture, and with the support of judiciously chosen sources, answer the following questions:
1. Which cultural factors have the greatest effect upon the operations of an international logistics firm?
2. Why those?
3. Why would the others factors have lesser effects? Explain in detail.
Choose one of Hofstede's cultural differences referenced at:
4. What rules, processes or procedures have DHL put into place, to deal with the effects of that one difference?
. Which cultural factors that have the greatest effect upon the operations of an international logistics firm?
The cultural factors that have the greatest impact on an international logistics firm are contractual conditions and societal issues such as cultures that accept bribery as a mandatory narrative for conducting business. In some countries, companies must pay bribes to operate as this is considered the normal way of securing business. Some cultures require the company to employ people regardless of whether they work at any skilled position that is meaningful for the international logistics firm.
2. Why those?
In reference to contractual conditions, some countries such as Brazil, which has a culture of procrastination wherein companies must be flexible when conducting ...
Logistics and Culture Introduction to Global Logistics Management are examined.