HP and L'Oreal's Operations Improvement Plan
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1. Based on the company profile of HP and L'Oreal, describe several service-related processes these companies might use that could be considered for the OIP (operations improvement plan). Processes to consider may be related to policies and procedures, human resource management, and customer service.
2. What additional information might you need to better understand these processes and their function within the organization
Sources:
HP website : http://h17007.www1.hp.com/us/en/whatsnew/june/060611.aspx
Loreal website: http://www.loreal.com/_en/_ww/tools/virtual/visite.aspx
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Solution Summary
This solution discusses the profile of HP and L'Oreal and how these companies provide services that are considered for operations improvement plan.
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Operations Management - Process and supply chain
Introduction
HP and L'Oreal experienced unprecedented commercial success by incorporating OIP in their operations. Both companies "advanced their business interests by refining the structure of operations in an organization, as opposed to solving problems singularly."
HP's success can be attributed to the company's implemented strategy of convergence. The convergence strategy streamlined all the aspects of the operation.
L'Oreal reinvented itself by embracing the idea that beauty is for everyone and for all gender. By refining its operation it was able to carve it own niche in the beauty and fashion industries.
HP's Operations Improvement Plan
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