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BSC: Organizations that do not have relevant "customers"

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Can you think of any organizations that do not have relevant "customers" to take into consideration? If there are such, how are they different from other organizations where all parts of the BSC operate equally?

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Solution Summary

Your tutorial is 221 words and gives two examples where the organization doesn't have traditional customers but why the balance among perspectives is still needed.

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Can you think of any organizations that do not have relevant "customers" to take into consideration? If there are such, how are they different from other organizations where all parts of the BSC operate equally?

The organizations that come to mind are governmental and charitable organizations. While they have "receivers of service," these are more "beneficiaries" than customers. Think of school systems. The children are "customers" but they ...

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Carol Sargent, PhD
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  • MSc, University of Virginia
  • PhD, Georgia State University
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