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Assignment 3: Using Teams in Production and Operations Management

Dr. W. Edwards Deming developed 14 principles for production and operations management that came to be known as Total Quality Management (TQM). One principle is to work in teams. He advised his clients to: "Break down barriers between departments and staff areas. People in different areas, such as Leasing, Maintenance, Administration, must work in teams to tackle problems that may be encountered with products or service."

Research a leading manufacturer or a major retail or restaurant business. Analyze the company's production and operations management system and evaluate the use of teams in its production and operations management.

Write a paper in which you:

Describe a major global corporation: (1) a leading manufacturer or (2) a major retail or restaurant business. Describe the type of business, market share, financials, size, and global presence.
Describe the company's production or operations management.
Describe and evaluate the company's use of teams in production and operations management.
Analyze and evaluate the company's ability to adjust to a major economic, environmental, or natural crisis (such as the real estate crash, financial crisis, nuclear meltdown, hurricane, flood, oil spill, etc.) and communicate effectively with their employees and customers about issues caused by the crisis.
Use a minimum of three (3) quality external resources from the last five (5) years to support the content of the paper. (Note: Do not use Wiki sites.)

The specific course learning outcomes associated with this assignment are:

Examine team concepts and effective communication in the workplace.
Analyze a firm's operations management and make recommendations to enhance quality and increase productivity.
Use technology and information resources to research issues in contemporary business.
Write clearly and concisely about contemporary business using proper writing mechanics

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Describe a major global corporation: (1) a leading manufacturer or (2) a major retail or restaurant business. Describe the type of business, market share, financials, size, and global presence.

The global corporation that I am describing is Microsoft Corporation. This company develops, makes, and supports several products/services that are related to computing. The products made by the company range from computer software to video games. Its product list includes products like Video games, computer hardware, and consumer electronics. The company has been criticized for using business strategies that are monopolistic in nature and are designed to eliminate competition. The company's products that are best known include the Windows operating system and Office software. According to Nov 2011 data the net market share for all versions of Widows operating system is 92.25% (usage share).

Microsoft Corporation had revenues of $69.9 billion in 2011, and its net income was 23.15 billion. Its total assets in 2011 were 107.4 billion. Its share prices have risen in such a manner over the period of time that the company has made three billionaires and 12, 000 millionaires from its employees. The company has large global operations. A customer in almost every country that uses computers uses Microsoft Corporation products.

Describe the company's production or operations management.

Microsoft Corporation is driven by its mission that is to 'help people and businesses throughout the world realize their full potential. This mission has been supported by values of Microsoft Corporation like constructive self criticism, self-improvement and personal excellence, accountability to customer, shareholders, partners, and employees for commitment, taking on challenges, and seeing them through, a passion for customers its partners and for technology, and most important honesty and integrity. Each of these values is applied to the core businesses of Microsoft Corporation. These include making improvements in the Windows Operating System, Information Worker or the development and improvements in Microsoft Office and products like Microsoft project, Microsoft Visio, Microsoft Publisher, and other similar applications, Microsoft Business Solutions, Server and Tools, and Mobile and Embedded Devices, MSN and other internet related services, ...

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  • BSc , University of Calcutta
  • MBA, Eastern Institute for Integrated Learning in Management
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