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Jack Welch and Quality Management

Consider the following questions regarding Jack Welch, former Chairman and CEO of General Electric.
- What is Jack Welch's general background?
- Why is he considered a quality guru?
- What specific contributions did he make to the field of quality management?
- Was he effective as a quality guru?
- Is there anything about his background and education that contributed to his thinking about quality management?

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Jack Welch

Jack Welch was born in Peabody, Massachusetts. His father was a conductor on the Boston and Main Railroad and his mother was a homemaker. He attended high school and the University of Massachusetts at Amherst graduating with a Bachelor of Science degree in Chemical Engineering. He earned an M.S. and a Ph.D at the University of Illinois at Urbana- Champaign in 1960. Immediately after he joined in a reluctant in 1960 as a junior chemical engineer. While working in Pittsfield Massachusetts the factory he was running blew the roof off facilities and he was almost fired for that incident. Within a year he plan to quit his job as a junior engineer because he did not like the raise he was offered and he did not like the bureaucracy of GE. He was persuaded to stay. In 1972, he was named a vice president of GE and in 1977, he became senior vice president. Two years later, he was named vice chairperson and two years after that CEO in 1981.

His dissatisfaction with the company's bureaucracy, was the focus in the 1980s. He closed factories, reduce payrolls, and cut old-line units that were ...

Solution Summary

The expert examines Jack Welch and quality management. The specific contributions to make the field of quality management is determined.