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ethical or legal issues faced by quality managers

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What are some ethical or legal issues faced by quality managers in your organization or in an organization with which you are familiar or in general? How are these issues best addressed?

Wadsworth, H., Stephens S., and Godfrey, A., ch. 6-7 as helpful; review pp. 115-123; read 322-324, & 390-397.

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What are some ethical or legal issues faced by quality managers in your organization or in an organization with which you are familiar or in general? How are these issues best addressed?

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Quality managers often encounter a myriad of ethical and legal issues while implementing TQM programs, especially in industries which are highly regulated, such as the healthcare industry. For example,in healthcare organizations such as hospitals, quality managers are often faced with ethical dillemmas or legal restrictions while incorporating quality changes in the organization. It is due to the fact that healthcare is an extremely regulated industry and changes proposed by the quality managers often conflict with the legal regulations or are not appropriate from ethical point of view such as those related to patient's health,etc.

In order to address such legal and ethical issues in highly regulated work environment or environment where ethics is a very ...

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Sandeep Bardia, MBA
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  • BCom, SGTB Khalsa College, University of Delhi
  • MBA, Rochester Institute of Technology
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