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Analysis Tools: Operations Management

Part 1:
You have heard that many companies use Operations Management (OM) tools. You asked your supervisor what he thought about this. Your supervisor requested that you research the idea and present it at the afternoon manager's meeting to see if it is something valuable to use. He had asked that you make sure to find examples of other companies that benefited from their use.

Research at least one company that relies heavily on OM tools. Some possible examples are: United Airlines, American, Federal Express, General Electric, Ford, GM, the Department of Defense (Army, Navy, Air Force, Marines, Mars, Inc., Pugeot - Citroen, Schindler Elevator, Syngenta (seed corn supplier), Jan de Wit Company (floral distributor), NBC television network, Jeppesen (aviation tools and publications), Air New Zealand, Fingerhut, Federal Aviation Administration (FAA), and Samsung Electronics. Investigate what operations management tools they have developed over time to help them gain a competitive advantage over their competitors. Where appropriate, identify the general type of tools which they are using.

Your findings should include at least the following:
1. Name of the organization
2. Location of the headquarters
3. The source of your information (articles/websites/pages)
4. One or more significant operations management initiatives
5. What benefits are already being realized?

Part 2:
At the monthly meeting, one of your coworkers stated that "Using the right analysis tool will compensate for inexperienced managers." How would you reply to your coworker?

Solution Preview

At the monthly meeting, one of your coworkers stated that "Using the right analysis tool will compensate for inexperienced managers." How would you reply to your coworker?

Using the right analysis can train inexperienced managers and they get conscious about the total quality of management. This is achieved through teamwork, voluntary activities, consensus building, training, obtaining a multitude of skills, instilling a sense of pride, employee empowerment and leadership development (Gathier). Various analytical tools are also used to train the employees so that they know about the variation in the processes.

Use of control charts:

According to my opinion control charts are essential to study closely the quality of the products coming from each production operation. A control chart is a popular statistical tool for monitoring and improving quality. Originated by Walter Shewhart in 1924 for the manufacturing environment, it was later extended by W. Edward Deming to the quality improvement in all areas of an organization (a philosophy known as Total Quality Management, or TQM).

The purpose of control charts:

The success of Shewhart's approach is based on the idea that no matter how well the process is designed, there exists a certain amount of nature variability in output measurements. When the variation in process quality is due to ...

Solution Summary

This solution is comprised of two parts. The first is a sample PowerPoint presentation to exemplify what could be presented at a hypothetical manager's meeting regarding the implementation of management tools. The second part of this response is a 850 word discussion, including seven references, analyzing the idea that proper analysis tools will make up for poor managers.

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