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Operations Tools to Aid in Decision-making

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Brief Background info:

You have heard that many companies use Operations Management (OM) tools. You asked your supervisor what he thought about this. Your supervisor requested that you research the idea and present it at the afternoon manager's meeting to see if it is something valuable to use.

Problem:
Your supervisor had asked that you make sure to find examples of other companies that benefited from their use. Research the Internet for at least one companies that relies heavily on OM tools. (I have chosen United Airlines)(you can use another one for an example). Investigate what operations management tools they have developed over time to help them gain a competitive advantage over their competitors. Where appropriate, identify the general type of tools which they are using. It should benefit the following:

Name of the organization
Location of the headquarters
The source of your information (articles/websites/pages)
One or more significant operations management initiatives
What benefits are already being realized?

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https://brainmass.com/business/business-policy-and-implementation/operations-tools-to-aid-in-decision-making-54125

Solution Preview

RESPONSE:

I. Example: DaimlerChrysler: Using the following OM toOls, they report its:

"Ability to do 30 percent more work with the same IT staff due to enhanced data center operations."

See http://www.sun.com/executives/iforce/integratedsolutions/oms/ for more detail on each OM tools (i.e., Availability OM tool, Security OM Tool, Financial Management OM Tool, Business Continuity OM tool, etc.).
Using DaimlerChrysler as an example (http://www.daimlerchrysler.com/dccom/), the company applied IT OM tools and had great success, as it reports its "Ability to do 30 percent more work with the same IT staff due to enhanced data center operations." http://www.sun.com/executives/iforce/integratedsolutions/oms/

Also see applicable sections of this lengthy report: http://www.daimlerchrysler.com/Projects/c2c/channel/documents/228297_dcag_gb_hv_2003.pdf

ILLUSTRATIVE EXAMPLE:

United Airlines

There are a wide variety of OM tools that could apply to United Airlines, as they use on-line marketing (go through it. When researching your company, keep your eye open for the following OM tools:

I. Business Intelligence (BI)

The term Business Intelligence (BI) represents the tools and systems that play a key role in the strategic planning process of the corporation.

In fact, most companies collect a large amount of data from their business operations. To keep track of that information, a business and would need to use a wide range of software programs, such as Excel, Access and different database applications for various departments throughout their organization. However, using multiple software programs makes it difficult to retrieve information in a timely manner and to perform analysis of the data.

Saying, that though, these systems (BI) allow a ...

Solution Summary

Referring United Airlines, this solution investigates the operations management tools they have developed over time to help them gain a competitive advantage over their competitors and the benefits. Supplemented with many examples, diagrams and links for further investigation.

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