Purchase Solution

Strategic Quality Management and Customer Satisfaction - Wal-Mart

Not what you're looking for?

Ask Custom Question

Develop a vision and mission statement for Wal-Mart Store, Inc along with guiding principles that incorporate quality principles.

Purchase this Solution
Solution Summary

This solution entailed coming with one's way of developing a mission, vision, and guiding principles that drive Wal-Mart and make it the best retailer in the world.

Solution Preview

A vision statement for Wal-Mart Store Inc is as follows: The future of our store is by means of becoming more electronically based. Where an individual can buy everything they need on the internet, and go to the store to either pick up their items or to try on clothes. We are here for the customer, and will do everything possible to meet their needs. This means staying up to date with technology, and striving to do everything with excellence.

Mission Statement: The purpose of Wal-Mart ...

Purchase this Solution
Free BrainMass Quizzes
Team Development Strategies

This quiz will assess your knowledge of team-building processes, learning styles, and leadership methods. Team development is essential to creating and maintaining high performing teams.

Balance Sheet

The Fundamental Classified Balance Sheet. What to know to make it easy.

MS Word 2010-Tricky Features

These questions are based on features of the previous word versions that were easy to figure out, but now seem more hidden to me.

Understanding Management

This quiz will help you understand the dimensions of employee diversity as well as how to manage a culturally diverse workforce.

Income Streams

In our ever changing world, developing secondary income streams is becoming more important. This quiz provides a brief overview of income sources.

View More Free Quizzes
Related BrainMass Solutions

  • Strategic Objectives - Walmart

    How can these measurements be used to enhance quality planning? Wal-Mart uses a number of job design and customer management solutions to measure customer satisfaction.

  • Choose an organization delivering goods and/or services globally.

    It affects the market demand and customer satisfaction indirectly. Wal-Mart's strategic decision about the transportation depends on inventory decisions and also with the customer requirements and demands.

  • Strategic Procurement and Manufacturing

    This procurement and marketing strategy of Wal-Mart also motivates the manufacturing organizations to sustain the quality of their products.

  • HR Executive Summary for Walmart

    The HR policies of Wal-Mart mainly focus on employee satisfaction by providing them fixed working hours as per the country rules and regulations (Khalil, Lefebvre & Mason, 2001).This is because it believes that employee satisfaction results in customer

  • HRM strategy..

    //In this section, emphasis has been laid on the role and significance of human resource management in Wal-Mart, which has a direct implication on job satisfaction, turnover and absenteeism.// Job Satisfaction Wal-Mart should provide better incentives

  • Wal-Mart: Strategic Planning and Financial Planning

    Due to this effective planning, company has become succeed to convince the customer to save their money and use standard products with quality.

  • Analyze Walmart's strategic goals, mission and vision

    Axson, D.A.J. (2010) Best Practices in Planning and Performance Management: Radically Rethinking Management for a Volatile World, 3rd ed. San Francisco: John Wiley & Sons Wal-Mart (2011) [Online]. Available at: http://www.walmart.com/.

  • Walmart

    The strategy of Wal-Mart must be aligned with its core competency. Balanced scorecard refers to a strategic management tool that measures key performance across all aspects of an enterprise.

  • Wal-Mart's balanced scorecard

    For example, in case of Wal-Mart, stopping employee discrimination and increase employee satisfaction are both critical for increasing customer satisfaction.

View More Related Solutions