The operations manager of a firm that produces frozen dinners had received numerous complaints from supermarkets about the firm's chick n gravy dinners. The manager then asked her assistant, Ann to investigate the matter and to report her recommendations.
Ann's first task, to determine what problems were generating the complaints. The majority of complaints centered on five defects: underfilled packages, missing item, spills, mized items, unacceptable taste and improperly sealed packages.
Next she took samples of dinners from the two production lines and examined each sample making note of any defects that she found.
A summary of those results is shown in the table below,
the data resulted from inspecting approx. 800 frozen dinners.
What should Ann recommend to the manager?
Time Line Underfil Missitem Spill Unaccepttaste Improp.seal
5/12 0900 1 ++ + +++
5/12 1330 2 ++ ++
5/13 1000 2 + +++
5/13 1345 1 ++ ++
5/13 1530 2 ++ +++ +
5/14 0830 1 +++ +++
5/14 1100 2 + + ++
5/14 1400 1 + +
5/15 1030 1 +++ ++++
5/15 1145 2 + ++
5/15 1500 1 + +
5/16 0845 2 ++ ++
5/16 1030 1 +++ + +++
5/16 1400 1
5/16 1545 2 + +++ + + ++
1. Underfilled: It is clear that this is a non-issue and should not be the focus of attention. There were only 5 out of 800 cases of underfilled packages. Of course the decision also depends on the goal of the firm and their acceptable quality levels. However, there are other areas where they need to focus their attention on. So for the time being they can ignore underfilled packages. If they bring all the other processes in control, they ...
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Effects of Quality Management on Domestic & Global Competition
Compare and contrast quality management of two organizations in the same industry.
One organization must compete in the domestic market and one in the global market.
Consider researching the airline industry, the auto industry, the electronics industry, or the pharmaceutical industry.
Include the following in the paper:
o Describe or diagram a process or procedure that is similar between the organizations. Explain the process or procedure from beginning to end.
o Explain why the process or procedure produces a competitive product or service in the domestic and global markets.
o Explain how quality management affects the position of the companies in the domestic and global market.
Include a minimum of two resources in addition to Quality Management for Organizational Excellence.View Full Posting Details