Services once were neglected in operations mangement studies. manufacturing dominated. Why did OM develop earlier and more extensively for manufacturing than for services? Explain using examples of two different services.
Services are defined as those economic activities that typically produce an intangible product such as education, delivery services, health services and entertainment. Another example is purchasing a ride in an empty seat in a train, bus, or an airplane as opposed to a tangible object. Furthermore, services are usually produced and consumed at the same time . Services can not be in an inventory. Services are often unique in everyway. Every person for example may receive a different haircut from the barber shop. In addition, every person may receive different legal advices. These types of services are usually not the same as the rest of the people. This is the reason why ...
This discusses the use of operations managment in services organization