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Strategic Quality Management and Customer Satisfaction

Subject : Kudler Fine Foods is the Organization for solution

In 750 complete the following 5 questions. Please answer in question and answer format rather than in formal essay format. In other words, you may simply list the questions being address (i.e., "Describe how quality is linked to the organization's strategic plan and strategic objectives") and then provide your responses below each listed item.

Organize the solution in terms of an introduction, body (question and answers), and summary/conclusion

1. Describe how quality is linked to the organization's strategic plan and strategic objectives.
2. Provide an analysis of a process improvement plan that the organization currently utilizes.
3. Include examples of the tools and techniques used to measure quality and customer satisfaction within your selected organization.
4. Identify who has ultimate responsibility for quality assurance.
5. Explain the extent to which the organization's process improvement plan is related to the organization's strategic plan.

Organize the solution in terms of an introduction, body, and summary/conclusion.

Please provide proper references and cites properly format. If you are using a book, please provide chapter, paragraph and/or page number(s)

Also, when providing references, please make sure I am allowed or able to retrieve those references (they should NOT be from subscribed websites etc).

No plagiarism.

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Kudler Fine Foods

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Organize the solution in terms of an introduction, body (question and answers), and summary/conclusion

Introduction:
Kudler Fine Foods has the vision of providing the freshest ingredients and food products at its store at reasonable prices. Kudler Fine Foods has been able to translate this vision into a strategic plan in which it improves its processes to select and test the food items its stocks. The result is that it ensures that only fresh and high quality food items are stocked.

1. Describe how quality is linked to the organization's strategic plan and strategic objectives.
Quality is intrinsically linked to Kudler Fine Foods' strategic plan and strategic objectives. Quality is expressed by the company in terms of the finest ingredients that would go into cooking. Quality is further expressed in terms of freshness. For instance, the bakers begin baking in the wee hours of the morning to provide fresh breads and pastries to customers. Similarly, the fruit and vegetable is very fresh. Quality is also expressed in terms of organic produce. Kudler Fine Foods claims quality by providing organically produced meat and seafood. Quality is also ensured by selling produce that is made without preservatives (1). Quality is claimed by Kudler Fine Foods in the context of food by providing a wide selection. For instance, it sells Asian Specialty Produce, 250 varieties of cheese and an extensive collection of wines.
2. Provide an analysis of a process improvement plan that the organization ...

Solution provided by:
Hatim Baxamusa, MBA
Education
  • BSc , University of Calcutta
  • MBA, Eastern Institute for Integrated Learning in Management
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