The first set of the new product is scheduled to ship next week as part of a large scale promotion. Fred, the product engineer, just came looking panicked. He was holding the box in which the sets of bowls are shipped to the home sales representatives. (the packages going to the end consumers will be inside the boxes). He pointed out a blatant spelling error in the outer packaging. He is appalled at this error and feels that this will significantly reduce the quality of the product. Henry threatens to take the error to the CEO if I don't promise him that the error will be fixed before any product is shipped next next.
This is the final packaging; the preliminary designs were signed off by Fred, myself, and some others weeks ago. When you looked at those designs, you notice that the same mistake is there and no one caught it. You also notice that the picture used is no longer the most current picture of the product; this is due to some last minute production problems that resulted in some changes to the shape and color of the lids.
I started to write up a discussion document so I can go to the regular status meeting.
It should address the following questions.
What is the requested change? NOTE: There may be more than one change.
What is the severity of this change?
How does it impact each of the project parameters (scope, quality, risk, schedule, etc.)
What are at least three possible courses of action?
What are the implications of each course of action?
What is your recommendation?
How will you respond to Henry's threat?
Also discussing the following deeper issues:
What are the ethical ramifications for me as project manager regarding quality issues in my work or product? (Consider this both for my clients and for for my consumers.)
When could quality issues become legal issues in project management?
How do I, as a project manager, resolve or prevent ethical and legal issues of quality?
The requested changes are: Change in picture of the product and rectification of spelling error on the package.
The severity of the change is that it will not only result in delays in shipment of the product but will also cause a lot of financial damage due to reproduction of the outer package.
Impact on project parameters: The scope of the project will be enhanced with reproduction of a new package with changes in photos and spelling, the cost of the project will definitely increase with production of new packages and delivery times have to rescheduled in order to accommodate production of new packages. If the current package is delivered to the client, it will result in loss of goodwill and consumer confidence as they will find a different ...