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Are any of the staff impacted by outsourcing jobs or processes in the healthcare field? How does outsourcing impact "Tribal Knowledge?"
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Solution Summary
Control and management of processes are focal topics.
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There is a prevailing tendency in mid-market companies to concentrate control and management of processes in a tight cluster of veterans who are most knowledgeable about the business. As a result, this process proficiency becomes "tribal knowledge," known to a select few. Such knowledge concentration and monopoly of control is not conducive to the scrutiny and
examination that core competency evaluation requires. Also, many of the key process ...
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