Are any of the staff impacted by outsourcing jobs or processes in the healthcare field? How does outsourcing impact "Tribal Knowledge?"
There is a prevailing tendency in mid-market companies to concentrate control and management of processes in a tight cluster of veterans who are most knowledgeable about the business. As a result, this process proficiency becomes "tribal knowledge," known to a select few. Such knowledge concentration and monopoly of control is not conducive to the scrutiny and
examination that core competency evaluation requires. Also, many of the key process ...
Control and management of processes are focal topics.