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Outsourcing Business Functions

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David Burt, et al. (2010) stated that outsourcing is a viable function for organizations to reduce costs without losing flexibility. Have you ever worked in a company and had one or more business functions removed via outsourcing? What are/were your reactions? What did your company leadership give as notice and rationale for the action?

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I worked for a financial services firm wherein the entire customer service department was outsourced to a firm in India. My reaction to this was positive because it not only helped the struggling ...

Solution Summary

Discusses personal experience with outsourcing.