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Deliverable Length: 8-12 slides
You have heard that many companies use Operations Management (OM) tools. You asked your supervisor what he thought about this. Your supervisor requested that you research the idea and present it at the afternoon manager's meeting to see if it is something valuable to use. He had asked that you make sure to find examples of other companies that benefitted from their use.
Research your course materials and the Internet for at least one companies that relies heavily on OM tools. Some possible examples are: United Airlines, American, Federal Express, General Electric, Ford, GM, the Department of Defense (Army, Navy, Air Force, Marines, Mars, Inc., Pugeot - Citroen, Schindler Elevator, Syngenta (seed corn supplier), Jan de Wit Company (floral distributor), NBC television network, Jeppesen (aviation tools and publications), Air New Zealand, Fingerhut, Federal Aviation Administration (FAA), and Samsung Electronics. Investigate what operations management tools they have developed over time to help them gain a competitive advantage over their competitors. Where appropriate, identify the general type of tools which they are using. Your findings should include at least the following:
Name of the organization
Location of the headquarters
The source of your information (articles/websites/pages)
One or more significant operations management initiatives
What benefits are already being realized?
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The purpose of the problem is to let you explore how companies use OM tools to improve their performance. You are required to use examples from the industry and see how these exceptional examples can be applied in your company. I have taken the example of Federal Express that has been mentioned in the problem. The reason is that this company uses OM tools in conjunction with information technology and has wide applicability in different industries. Also a lot of information about the companies operations are easily available from its website. As you may notice that even though we have used the OM techniques mainly in production management, these tools can easily be used in marketing, optimal use of personnel and even in finance. This is the because of the synergy between OM and information technology.
<br>There are several assumptions, which the question makes; firstly, it presupposes that OM tools used in one company can be used in another company. This is not true because there are differences in location, time and focus. Second, the company presumes that OM tools of another company, in this case Federal Express can be used in your company. This is not supported by evidence. For instance we do not even know the level of operations in our company. What if our business consists of only manufacturing shoes and the total number of employees is only five? Thirdly, the ...
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