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Determine what items need to be measured to substantiate the improved process, the data required to measure improvement, and the upper and lower control limits.

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I need help with a paper that includes a description of the improved process and a "To Be" flow chart. Determine what items need to be measured to substantiate the improved process, the data required to measure improvement, and the upper and lower control limits. Select the best total quality tool to ensure continuous monitoring so that the process is in control. Present your data using your selected total quality tool. I work for Bell South or Cingular Wireless.

Do you have any suggestions for me?

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To give you an idea about my perspective on your request, I have 30 years' management experience in the telecommunications industry, am a Fellow in the Society for Information Systems Quality, a former New Jersey state Quality Award Examiner. I teach a course at the University of Phoenix Online that includes this assignment.

Here are my suggestions:

1) I'd pick a core or key organization process to improve. In your business, new business service provision (or whatever you call it) or service maintenance are excellent candidates. Be sure that the process you choose is important to ...

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