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1. How can a hotel improve room revenue during all seasons? (off peak and peak) 2. A new hotel built in Malaysia has encountered intense competition, what actions would you recommend in the next 12 months to help the hotel achieve room capacity, revenue and popularity?

1. How can a hotel improve room revenue during all seasons? (off peak and peak)

2. A new hotel built in Malaysia has encountered intense competition, what actions would you recommend in the next 12 months to help the hotel achieve room capacity, revenue and popularity?

the hotel i am researching on is "Primula Parkroyal"

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Q#1.

There are several methods I'd suggest:

(i) Especially dueing the off peak season, many hotels actually offers some "low-price-packages" for customers - especially for the locals.

The packages usually include, for example, Standard rooms+Dinner for two at one of the hotel restuarants+movie tickets for two. (this is an example, the combination can be different!)

Customers can buy these packages in a relatively lower price than when purchased seperately, and this attracts a lot of local customers (who normally won't go to the hotel if without the special offer).

This can improve the hotel's room occupancy rate.

(ii) Hotel could also make arrangements with travel agents, which can have their hotel rooms included in a travel package (i.e. airtickets with hotel rooms) because many customers will want to save time to seperately look for airtickets and hotel rooms, they usually welcome the agent's offer of "Flight+Room Package". Some are even offered at a lower price.

If the hotel could maintain this relationship with the agents, there will be guarantee for the room occupancy rate again.

And even for those who originally dont know about the hotel / simply never consider living in the hotel before, will have a better ...

Solution Summary

About three paragraphs to assist you. No references.

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