This case problem is a comparison of four companies, namely, McDonald's, Starbucks, Cracker Barrel and Denny's, and how they incorporate diversity and discrimination in the work environment.
The entire case is provided in the link below.
http://books.google.com/books?id=_yCe7fiQbokC&pg=PA156&lpg=PA156&dq=diversity+and+discrimination+in+the+restaurant+industry&source=bl&ots=vrN-CRgIu5&sig=BlLee5C5mArLjTP0mK3_jYEpysY&hl=en&ei=nOGOTbWZI6i00QGXsJWpCw&sa=X&oi=book_result&ct=result&resnum=2&ved=0CCAQ6AEwAQ#v=onepage&q=diversity%20and%20discrimination%20in%20the%20restaurant%20industry&f=false© BrainMass Inc. brainmass.com October 25, 2018, 4:39 am ad1c9bdddf
Based on the case, these are the diversity efforts: a.) Ensures that all employees are treated appropriately. Lots of racial/ethnic minority are managers and employees, b.) Does the same training for everyone, regardless of age, race, or gender, and c.) the firm's "Hamburger University" seminars on diversity are conducted as part of its broad training curriculum.
These are good business practices because treating employees appropriately and with discrimination to no one creates a safe, healthy and happy workplace. Creating a safe, healthy and happy workplace ensures the employees to feel homely and stay with the organization for a very long time.
(Source: Sharma, Gireesh. "Top 10 HR Best Practices". http://www.empxtrack.com/human-capital-management-system/articles/Human-Resources-Management-Practices-top-ten/)
McDonalds's "University" can also be considered a move towards creating a good business practice because it encourages knowledge sharing. Sharma (2011) said that knowledge sharing is one of the ten HR traits. By sharing ideas, companies can adopt a systematic approach to ensure that knowledge management supports strategy. Store knowledge in databases can provide greater access to information posted either by the company or the employees on the knowledge portals of the company. When an employee returns after attending any competencies or skills development program, in this case at McDonald's "Hamburger University", sharing essential knowledge with others could be made mandatory. Innovative ideas (implemented at the work place) are good to be posted on these knowledge sharing platforms.
On its diversity efforts, the Corporation has a.) recruited individuals with disabilities, b.) it designed service counters and facilities to make them ...
This solution discusses McDonalds and Starbucks good business practices contrasting them with HR Efforts of Cracker Barrel and Denny's.