Purchase Solution

Ziptech Customer Service Team: Discuss Methods to Improve Skills

Not what you're looking for?

Ask Custom Question

Ziptech recently observed that its customer service team was not handling customer complaints in a professional manner. Management determined that the team needed training in communication, behavior, and product skills. Using the development pipeline, discuss the methods that can be used to improve the team's skills.

Purchase this Solution

Solution Summary

The solution examines Ziptech customer service. The methods to improve skills are discussed.

Solution Preview

Answer:

There are two ways to conduct team training. These two ways are cross training and coordination training. Cross training is teams training in which team members understands and practice each others skills in ...

Solution provided by:
Education
  • MBA, Indian Institute of Finance
  • Bsc, Madras University
Recent Feedback
  • "I've posted a similar question for another course. It's post 657940, and it's a practice problem that I'd like to use for the final exam. Your help will be greatly appreciated. "
  • "thank you!"
  • "Thank you again Jayant. You are super fast. "
  • "Thank you Jayant. You are appreciated. "
  • "Again, thank you Jayant. You are wonderful. "
Purchase this Solution


Free BrainMass Quizzes
Accounting: Statement of Cash flows

This quiz tests your knowledge of the components of the statements of cash flows and the methods used to determine cash flows.

Lean your Process

This quiz will help you understand the basic concepts of Lean.

Basics of corporate finance

These questions will test you on your knowledge of finance.

Social Media: Pinterest

This quiz introduces basic concepts of Pinterest social media

Understanding Management

This quiz will help you understand the dimensions of employee diversity as well as how to manage a culturally diverse workforce.