Ziptech Customer Service Team: Discuss Methods to Improve Skills
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Ziptech recently observed that its customer service team was not handling customer complaints in a professional manner. Management determined that the team needed training in communication, behavior, and product skills. Using the development pipeline, discuss the methods that can be used to improve the team's skills.
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Solution Summary
The solution examines Ziptech customer service. The methods to improve skills are discussed.
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Answer:
There are two ways to conduct team training. These two ways are cross training and coordination training. Cross training is teams training in which team members understands and practice each others skills in ...
Education
- MBA, Indian Institute of Finance
- Bsc, Madras University
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